Yes Bank Complaints & Reviews

Hi team / concerned person,

It’s being high time that i was trying to resolve my case patiently.

I have been mentally suffering from more than a month.

Therefore i would like to draw your kind attention towards my problem.

On 10th of jan’19 i received a call from yes bank loan executive regarding offering/balance transfer of personal loan.

As i was in need due to my wedding so i give my consent for the same.

Therefore with in few days i shared my documents as well for the same.

In the meanwhile i was in regular touch with executive. Who was keep telling me sir your loan will be done easily as you have already taken loan from other bank.

This process continues and i was still waiting for the loan amount. After few days i came to know due to some docs verification it is taking time in processing your loan. Don’t worry same will be done shortly.

Then in another few days due to mismatch of signature in bank it is taking time in getting approval for your loan so don’t worry same will resolved too.

My marriage was about to come as this process has already consumed more than 20 days. During that period of time i have called to more than 20 times to the executive and relationship manager. And they were keep telling me that loan amount will process either today or tomorrow or in few hours. I have all the call recording and wats app chat which i have with executive and relationship manager.

When i realised that these guys will not be able to process the loan amount. As it is not possible that bank would take more than 25 days in processing a mere amount of loan.

I have arranged money from other resource as i have my marriage. So i request to cancel my loan request.

But still loan amount disbursed in my account. When have found the message of same. I contacted with the executive on same day i. E.7th feb2019.

He assures me that loan will get cancel need not to worry. You enjoy your marriage. But still the same is not done. I was out of india for 10 days. So when came back and again asked to cancel he still assured me that same will be cancel within few day. I even written mails, wats app to these guys as well. But when no solution came i called to yes bank customer care on 21st feb.

Where i have been assigned ref. Cs[protected] on 21st feb. As i joined office after long so not able to track. After few days i got call from yes bank cc agent that i can go to patel nagar branch and met with sarika. She will help me in closing the same.

I went there on 8th mar 2019 and came to know that customer care agent have marked wrong people for loan closing and it need to be raised once again. So i got another ref. Cs[protected].

Stated by sarika that she has raised the request it will be closed soon. But today on 15th mar 2019 i have received sms stating that your request has been closed successfully.

When i again contacted the yes bank call centre it is saying loan amount disbursed after my confirmation. So same will not closed.

I am shocked to hear that. When i have all recordings / mails / wats app message. Still customer care not able to provide solution of my problem. That this amount is disbursed in my account when i cancel the request. I think yes bank agents not even understand the pain of a customer. I will go to consumer court. If my case not resolved in next 48 hours.

Its like i have been mentally tortured. When i really need amount that not processed. And when i said i do not want money as i arrange amount got disbursed.

I want solution of my problem right now.

My details are below :

Name : deepak kushwaha

Mob : [protected]

I got approved msg from yes bank badlabur branch but mr aaron sunke is not sending me approval letter reason signature proble on my kyc paper. I visit personaly badlabur branch but after 1 hour watting i told him because of your not picking up my phone i come hear from andheri to badlabur on my duty time so hi replyed me how told you to come hear and i face too much ego of this guy
After approval i am trying another bank because of this guy

Dear sir,

My complaint is bank pressurised me to submit resignation. I submit resign and system showing 90 days notices period. I write a registration letter and as per banking systems my notice period 90 days showing system and i submitted but hr team and business head team give me my notice period only 25 days without my confirmation.
So sir please take a action against yes bank ltd. My hr name charvi sarine and my boss name sushil kumar bansal. As per bank police bank not give notices period then give to employ 90 days salary and relieve at time but bank cheating with me.

Thanks & regards,
Heeralal chowdri,
Emp id - hce5346036
Relationship partner,
Jagraon branch 142026
Mob - [protected]

I am facing an issue in updating my correspondence address in YES bank.

I had an existing savings account in YES but went dormant. Now, the company I'm currently working with has recently moved their salary account to YES bank and expect all the employee's account to be opened hassle free. When I spoke with the bank executive and later with his Supervior Mr. Gopinathan.A from YES Bank Branch Nungambakkam, Chennai, they informed me that as I have an existing account, they will convert it to a salary account which made sense. However, the problem I face now is with my correspondence address in your record.

I do not own a house so I keep shifting as and when my job changes or the tenure is over. Hence, I need your help in updating my current correspondence address so that I can receive the salary account kit to my new address.

I contacted the bank representatives multiple times regarding the address updation. But they refused to help as none of my OVD carries my new address. They simply sent me away telling that I should update my address in the aadhar or election card. That doesn't make any sense as I cannot keep changing my addresses in the documents as and when I move to new houses. Moreover, according the recent Supreme Court verdict Aadhaar should not be mandated for opening of bank accounts.

I scrolled through the RBI website and found that Rental Agreement or Lease deed is a valid address proof for opening a bank account. (Please see 2.4 Customer Identification Procedure (CIP) https://www.rbi.org.in/Scripts/BS_CircularIndexDisplay.aspx?Id=9074 )

It further says "In case the proof of address furnished by the customer is not the local address or address where the customer is currently residing, the bank may take a declaration of the local address on which all correspondence will be made by the bank with the customer. No proof is required to be submitted for such address for correspondence / local address. This address may be verified by the bank through 'positive confirmation' such as acknowledgment of receipt of (i) letter, cheque books, ATM cards; (ii) telephonic conversation; (iii) visits; etc. Customers should intimate the new address for correspondence to the bank within two weeks of such a change. While opening new accounts and while periodically updating KYC data an undertaking to this effect should be obtained."

When I conveyed the same with the bank representatives, they initially agreed to accept the rental agreement as proof of address. But later when I contacted them with the rental agreement, they refused to accept it. I have been running behind them for almost 2 months and I really do not understand why do you make your customer's life so difficult for just updating an address?

So, my question is, does your bank not suppose to follow these guidelines set by RBI? If yes, please help me update my address with your bank. Or advise me of any other alternatives to collect my salary account kit/ open the salary account.

If you have any difficulty in following the RBI guideline or if you have your own conditions, please confirm so that I can take this as an official record for further escalation.

I don't remember my old customer ID. I hope the following information will help you identify my record

Name: Sakthivel R
Email: [protected]@gmail.com

My name is saroj, i deposited 1000 rs from my sbi account on 27 feb 2019 to yes bank for karan kumar saket account number [protected], money got deposited in the bank... But when my son tries to withdraw the amount, bank guys in besanpur has not given the money as the electricity has gone and taken the thumb impression from him however later he found that money has been deducted but not given to my son. This is frustrating

Please call me at : [protected]

Hi,

I have taken loan from yes bank, raffik [protected] the co-ordinator who helped me to take loan. He committed for the processing fees 1.15% but bank has charged 1.75%, he has not informed me about the changes and given green light for disbursement on his own. Manage of raffik is guru[protected], please help. This is cheating on customer that they are changing the terms and conditions without informing the customer. I am not interested in taking loan at this cost. Please take your loan back. I haven't used this amount.
My loan id is
Loan id 1185556

Sandeep singh

Dear sir it's been 7 days that we r requesting about pos machine rolls to yes bank representative but nothing has been done yet,,,, as we r in health care buisness we have to be very particular about the availability of the pos machine roll (Swipe machine roll). If thus situation continues we will have to opt for some other bank, plz do the needful. Machine tid no 33459928
Barua clinical laboratory
Branch - jorhat assam br...

Recently I had purchased some items from Amazon, which was returned due to some issues... Amazon has already processed refund on 12/02/2019 & they are telling that the refund should reflect in my bank account by now... But as of now I have not received any amount. My refund reference number is #[protected]. Please help me to get my refund amount..

On a recent transaction in vijetha supermarket narasaraopet, an amount of rs330 was deducted from my paytm savings account. Invoice no. 000307, batch no. 000020, card type: rupay, date: 11/02/2019. Time: 19:53:54, mid: [protected]. Please help in the refund as soon as possible. The money got deducted from my account but the transaction failed. Please refund my money.

Hi Yes Team,

I am writing email as an escalation.

I have started using this Yes Prosperity Rewards Plus card since Sep 2017. I had been provided with 40, 000/- Credit limit and same has been stayed on my account for almost 2 years now. Credit limit is not increased whatso ever.

This is very disappointing and we as customer as facing the credit limit increase only with Yes bank.

I hold other bank credit card who are able to increase my credit limit with out fail within every 6 months. If you need any proof I would love to share it with you.

I would be awaiting for a genuine response for this email. I also applied for credit increase but it was declined which I am not sure of a reason as a customer.

Card details :
Card number : [protected]

I have also submitted a complain over the website. Screenshot for your reference

Dear sir/madam,

I am withdraw inr 2000.00 from your atm id wspo1067 located at shop no 8, mahalaxmi apartment, near bharat natya mandir, shastri nagar, dombivli (W).

I received 4 note of 500 inr. Out of it 1 note is teared at corner.

I find security's hard to show this but no person is there.

I try to contact on your toll free number but i can't as i am not your customer.

Positive co-operation expected.

Sent from wps mail client

Atul mahankal

[protected]

Dear Sir

I Vimal Sharma Partner & Authorize signatory of your Banking Service writing in a Pain that I have my Current A/c in Favor of Shreya Mart Bahadurgarh -124507 I maintained my account according the Bank Policy with minimum amount 25000/- & more. But i received a massage on my Mobile no about a debit amount rs 1760/- it is a cheat & fraud by yes Bank . I will have to knock Ministry of Finance or to the Consumer forum against you.
kindly look in to the matter & refund my Debit amount 1760.00
Thanks & Regards
Vimal Sharma -[protected], [protected]

Dear team

I submitted my pf request form online for withdrawal of 75percent of corpus as i am still unemployed on 7th january. Already 21 days have passed but still my claim is under process. If government has epfo has reduced tat to 10 days from 20 then why delay in processing this. Please help uan number is[protected].

Cell number :[protected]

I have not received the cerdit card till now and called so many times customer care but till now my problem has been not solved yet and card has been not received and I have provided valid documents also and the blue dart delivery boy was not even called me and route consignee address not located and next time delivery boy was came just he had given a call and discontented and after that i have called him so he said we won't delivery the card to your location. Why he can't delivered to address I will stay at beermaguda and blue dart branch is in madinaguda it will take 20minutes of time to deliver the card and more I have recived the citi bank debit card and SBI card. So why yes bank card wont delivere.so please look in to forward issue and resolve ASAP

References number.[protected], blue dart AWB number
[protected]

Sanjay kumar Kulkarni
[protected]

Harassment from YES Bank credit card collections department agent phone number[protected].

The Collections Manager is such an Ir-respectable person in the world. He doesn't even have common communication how to speak with ladies.

I have made the payments for July, August, September, October and December. I have missed the payment in November and also pending in Jan.

I Requested for settlement for my Credit card due amount but that manager is not accepting the request and he is forcing me to make a payment of 5500/- via cash and abusing words. In a day they call me more then 20 times and each call different persons. It is very hard to attend all the calls and also they are very rude over the phone. Need to explain every time same topic however they don't understand the answer.

It feel like local dhandah person, not a banker.

Requesting you to help me with the settlement amount and closer of my card. Please take the action against the agent and the manager.

### your services Strictly not recommending to my friends and colleges to use YES BANK.

Reach me @[protected].

Card details : XXXX XXXX XXXX 4451.
Reg Mob Number : [protected].
Requested to reach on Contact Number : [protected].

There are some customers using their Yes Bank account to do cyber crimes around Mumbai..

I have deposited amount to their account(Contact me through mail i will send the payment details of their accounts), after that they didn't turn up with their products and not in contact with me as well.
Looks Like Bank Personnel also involved and supporting these kind of fraud activities.

How can you help me in this regard.

Thanks,
Sreedhar K

I had send 4000 rs to rakesh sahu [protected] (Sbi) from my no [protected] (Yes bank) through phonepe.
The transaction details are as follows
1. Showing in receiver phonepe transaction utr no is[protected] against phonepe transaction no p1901071331059650075169 of amount 2000 received from mo no [protected] not reflect in account.
Transaction done on 07 jan 2019 01:31 pm.

2. Showing in receiver phonepe transaction utr no is[protected] against phonepe transaction no p1901071326491803499443 of amount 2000 received from mo no [protected] not reflect in account [protected].
Transaction done on 07 jan 2019 01:26 pm

Sender details
Name pradumna dixit
Mo no [protected]
Ac no [protected]
Ac bank - yes bank
Ifsc yesb0000229

Receiver details
Account no [protected]
Account holder name rakesh sahu
Branch code 17635
Ifsc code sbin0017635

Amount is debited from [protected] this no of amount 4000 rs and not credit to [protected] no. Resolve as soon as possible or raised charge back complaint.

Password expired and debit card was also blocked by yes bank as it was not used for long time. Yes bank delayed the issue ofnew debit card by 17 days because of which i could not do net banking because of which i incurred monitary loss of apx 20, 000 rs. Also i had to go out of station and could not pay hotel bills, taxifare etc.
To my complaint in this regard, bank replies repeatedly that some officer spoke to me on phone and that i am satisfied with his answer and that they are closing the complaint. The bank makes such false and fraud information cheating the customer.
Rbi should take strict action against such irresponsible and useless banks.

I deposited rs.13800 via atm machine on 12 jan 2019. But all i got is a receipt which says your transaction was failed. My account haven't got debited but also im was not able to get my money back. After releasing receipt machine went out of service.

Im providing that machine number:00nrbna176 with this application.

Please take necessary actions to solve this problem as soon as possible.

Thank you.

Dear sir/madam,

I supreet singh from sasnagar mohali punjab. My complaint is regarding not attending by bank staff after 4:30 pm. I agree after 4:30pm cash transactions are not entertained but my queiry was about generate the card pin. I was applied yes bank credit card that was recieve by me on 7th jan 2019 today i visited the branch for pin generation. But they refused to attend me after 4:30 pm gate keeper said you are not allowed to enter the bank. I said please ask from bank staff he went and ask the same. They also refused nd told me to go from outside only. This is the story of yes bank 3b2 branch. Can you please tell me is it right?

Regards
Supreet singh
[protected]