Yes Bank — Change in mailing address.

Address:	110033
Website:	www.yesbank.in

I provided my allahbad bank statement (Recent 3 month), kyc (Pan card), rent agreement and electricity bill along with change of address application on dated 06.04.2017 in azadpur.

But still they are unable to process the change of address.

Issue
1. Why they are unable to process the change of address?
2. They told no docs required for change of address (In karol bagh branch) and then why they required the documents. (May be no proper training to staff).
3. Even after we provide them, still they could not able to do so. Why??
4. Bank cross its time bound (As per customer care-7 days) now is there any panel provision to staff or manager who received the application or any compensation provision to clinets? Who is responsible for delay and loss or damage of time and reputation.

I am totally surprise to have fact that 2 yes bank official, 1 from karolbagh branch and other from adarsh nagar branch are totally indulged. We found no co-ordination support among the staff.

Even after providing the documents no response found from you esteem reputed bank.

Deadline regarding:- please audit your bank deadline to change the address.

Customer satisfaction need vs branch business

Here is one more issue in this regard, i request to change my home branch and relationship officer to adarsh nagar branch. But official from karol bagh provide us the assurity to provide for the best
Ervices in which they failed.

They don't want to loose the branch target (More preferred than customers) therefore they don't want to change my home branch and relationship officer.
I would like to draw your attention towards the possibility of ease of customer not on target business.
Adarsh nagar branch is now near to our office. But karol bagh branch dont want to loose its business therefore they didn't want to change our branch and relationship officer.

Really shame to professional who become business minded.

I dont know should i say thanks to yes or not.