Yes Bank — Covid 19 Emergency fund Blocked by Yes Bank

Address:

pan india

Dear Miss Tejaswini,
I am an account holder at your bank for the past 6 years. A/C no ***********1634 (Abhijeet Arun Bhosale). Today my savings account was credited with 2, 20, 000/- INR from EPF account. This amount i withdrew from my epf account due medical emergency. My father has been hospitalized in Kokilaben hospital due covid-19 positive. I am in urgent need of money for his treatment.
However when i went to the bank to withdraw this amount, i was informed that my account balance is -82, 000/- INR. upon enquiring i was told it is due to the outstanding amount on my credit card ending with **20. Upon further enquiring I was told that the collection team has put a lean on my account and any amount deposited would be put on hold. If you check my history on the credit card as well, i never defaulted on my payments until covid-19 hit my salary. This difficulty is faced only and only due to salary reduction due COVID 19. I have been working since may 2020 on 10% salary however I wish to repay the credit card due amount using an emi facility ASAP.
I am in urgent need of money. Request you to kindly help on the above subject.
Below attached are the supporting documents for the same
Regards,
Abhijeet