Yes Bank — credit card department

Address:

Pune, Maharashtra

The most terrible banking experience. Fraudulent transaction made on my credit card. I raised a dispute immediately by calling customer care and also filling out a dispute form at the kondhwa branch. No solution was provided saying it takes 45-180 days. It's already 2 months since this transaction has happened and i'm paying the monthly fee. The same thing happened on my debit card also. Most horrible and weak security system. A collection officer called me and accused me of lying about the issue to escape payment.. Said it's my fault for linking my card to amazon through which this transaction happened. When i escalated the issue and put it on facebook, an officer called me to ask about the issue. I was then told my dispute is not even registered! I don't know what these guys were doing for the last 2 months. It's the most terrible bank. Please don't leave your hard earned money there. Their staff has no clue about anything.. The bank doesn't care about customer service but only about getting the customer's money.