Yes Bank — Credit card/wrongfully charged usd27 towards domestic lounge access on a retrospective basis

Address:

Mumbai City, Maharashtra, 400072

Dear sir/ma'am,

I hold a yes bank first exclusive credit card which provides a privilege o[censored]nlimited domestic lounge access at domestic airport. I have been wrongfully charged usd 27 = inr 1765 towards a domestic lounge access at delhi on 23rd of march as per the statement on which i had visited the lounge all alone.

There is no escalation matrix and resolution team who engages with the customer, the matter is left for junior call centre people to handle. I had disputed the transaction to which i got a single line response after multiple follow up that it's legitimate transaction. There is no second level or third level escalation.

All i got to know is that the charge has been levied for taking some guest along with me that too on some prior date which is mid jan. I have always traveled alone, there hasn't been any guest with me. May be my card has been swiped twice.

I haven't been tendered any receipt towards this amount, else i wouldn't have availed the service knowingly. The charge in usd dollar has been levied on a retrospective basis as per them which again is technically wrong. I have given them enough business (About 1.5 lac) in a very short time frame and didn't expect such cheating from them.

Please help in taking the matter with appropriate people and resolving the issue. Please get in touch with me to get more details..

Credit card # 524* *0 *1 2*07

Regards
Manoj bansal
Manoj. [protected]@gmail.com
[protected]/[protected]