Yes Bank — insurance policy without my permission

Address:

Okhala, 110025

Earlier they committed that Insurance policy has now mandatory while availing loan in Yes Bank. Once Loan approved and amount got credited in my account some amount was deducted as Insurance policy. I Complaint about it in Yes bank that with out my signature and permission this policy was register. After that they sent me mail that your refund will be credited within 14 day's . but still after 2 month complaint closed and they updated to visit yes bank for same process.