Yes Bank — Misbehave of an agent

Address:

Bangalore

We have received an email from the banks end stating " moratorium for our credit card loan has been auto registered". However, the agent forced us to pay the payment during the moratorium period. As of now we are undergoing financial crisis due to this lock down, I asked him time of extension to pay the loan, we have explained this to the agent and the manager, still they forced us to pay the payment. Also during the lock down time we requested him to not enter the house, however he didn't obey that and his manager used slang words on the call.

They were really rude towards us, even after requesting for time, this is really stressful. I know that I have taken loan from your bank, I do know that it is my duty to pay on time, but as of now due to lock down we are really facing a lot for issue with respect to funds (I'm jobless from Oct). We have sent a requisition letter to your bank regarding this. I will definitely pay my loan and I will need some time for that.

However, my request is please educate your agents how to speak to the customers and how to behave in front of them, they don't even know how to behave with the customer. As a customer agent they should be polite towards the customer, if you know how polite you should be while asking them to take loan from your bank or create account with your bank, its equally important for you to know how polite you should handle customers while collecting the loan from them. Please do consider my request.

Regards
N Palani Samy
[protected]@gmail.com