Yes Bank — Not able to transfer funds from Yes Bank NRE account for last 10 days

Address: PEN

Yes Bank has put a memo on my account stating reason as non delivery of courier to my oversees address. I was not intimated about the delivery of this courier nor informed by the bank that there is going to be any restriction on my NRE account. My home loan EMI is due from this account and even after spending hours for the last one week issue is still not resolved even though I have provided all the documents to the bank along with completed forms. I have reached out to branch and also escalated it to nri.yes.bank.in and every time I am getting different answers and request for different documents.
See details of the events as followed:
1) I went personally to Ghodbandar road, Thane Yes bank branch to complete my KYC and request for address change in Jan 2026. The processed my request for address change and informed me that there is no KYC due for my account
2) Last week on 26th March 2026 I realised that I am not able to transfer fund from my account due to restrictions put by bank. I raised a complaint for the same on 26th March 2026 and since then followed up in multiple emails, chats, calls for resolution of this complaint.
3) Relationship manager assigned to me is not reachable and his email ID and phone numbers are incorrect
4) Bank representative are not responding to my emails and calls even after multiple reminders.
5) I have submitted all the documents online once again with the form that they requested me to complete and still the issue is not resolved and every time I get new request for documents with new forms.

I am not able to use my own money for the last more than 10 days now and bank response is completely unreliable and useless. I need to spend lot of time and this is frustrating and may impact my credit score as my EMI is due from the same bank today. Even though I have money in my bank account and I want the auto deduction of EMI to happen still because of banks own limitations I am not sure if EMI would be deducted from the bank.

YES BANK should not be allowed to operate NRE accounts if they don´t know how to process NRE documents and request. Documents I submitted are issued by Denmark government and my address is registered in Denmark Government still I am facing this issues even though its not my fault or issue.