Yes Bank — Register Complaint Against YES BANK & its personal For Account no-UCL[protected]

Dear YES BANK TEAM

To whom it may concern.

I am frustrated with YES bank and its attitude towards customers who are genuine and who haven't defrauded cores of citizens money like the YES bank fraudster Rana Kapoor and his associates and like other bank employees.

I had avail used car loan in year 2017 for 36 months which was due to end in April/May 2020 for end of repayment and my account no-UCL[protected] & my monthly EMI was 39429, till date never missed any repayment schedule which was due to YES bank.as there was an auto debit instructions provided with my Axis Bank, hence all payments related to my EMI was getting directly debited from my account. But due to this Pandemic there was moratorium period/offer which was provided by YES bank as per RBI guidelines and per Supreme Court. Hence the emi was not been debited from my account since April-2020 but still i had sufficient funds at all the time so that any EMI towards YES can be cleared at any given point of time/month.

But yesterday got surprised when i got a call from mobile number [protected] where the person asking Me for payment of approx INR 10k as he wasn't sure about the exact amount he has come to collect from Me towards my car loan account, but this was shocker for Me as i never skipped/defaulted any payments since i had availed the car loan. Then asked the concern person to provide Me with his superiors mobile or contact number where i would like to speak and know the facts of this scenario, then he provided Me with mobile no-[protected].

Then i spoke with the person and he told Me that i had defaulted payment and hence he had advise his team to visit my address to collect money which was approx.10K INR even he was not sure about the exact amount, but still he had the audacity to send his team for collecting payment from Me. Then i explained the concern person, that whenever bank has initiated any kind of payments through online banking it has been done so what makes you to send someone to collect any amount which as per him is due. Even on 2nd November 2020 there was auto debit of INR-3809 from my account. Hence was not clear why such action has been taken towards Me where as my account had sufficient fund so that any emi of any given amount can be cleared without any defaults.

Hence i would register my complaint towards such attitude inisited from Bank as this needs to be addressed and action to be taken towards the concern person/team who has defamed/hampered my image in the society and gave me mental stress without any valid reasons, or else i would file legal case towards the bank and its employee for defaming my reputation.

If there was such scenario where any given amount was due then why didn't the bank debited the same from my account through auto debit? why wasnt there any emails/calls made to Me prior sending anyone to visit my place for collecting any amount/money?

Also i had raised foreclosure request and the reference no-CEO[protected] & for payment schedule reference no-CEO[protected], please refer to the attached document (password is-140182) also i had several email exchanges where i have been asking to update Me information/details towards my loan account, but sorry to say the details are never provided with correct Information, even i have mentioned that i am not based in India and wish to speak with bank authorities to understand my quires and clear my doubts.

Please note I am not Rana Kapoor or any person who was not contactable and running away, kindly note i do not stay in India but still i am easily reachable in my given contact number/email but without trying to reach me by either means the Bank took such steps to defame my image and my reputation and put me in stress. Hence such step is not acceptable and highly condemnable.

Kindly provide Me with higher authority contact/ email id details where i can raise my concern or else be sure that legal due course would be taken from my end towards such attitude which has affected Me.

Regards
Apurba Ghosh