Yes Bank — unethical behavior - fake commitment

Address:

New Delhi, Delhi, 110034

I had the worst experience with yes bank community related to my credit card application. Not only i could observe the fake commitment and integrity issue but also on top of it i couldnt find any one listening and responding with care. To add to the worst! - though i lodged complaint about credit card, i still receive calls for new credit card application and accounts.

Below is the e-mail trail which can help you with the whole details about the issue:

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From: kumar, arun
Sent: friday, october 05, 2018 1:34 pm
To: yes touch cc
Subject: re: external: false commitments! - first time - never again experience..

Hi hafsa,

I’m not sure if someone is even reading through my email and trying to understand the issue. All highlighted in “yellow” below is i’m already aware of and this is what i talked to your sales time during the application time. However, i was confirmed that it is not applicable and i was committed something different. “fake promise” and “wrong commitment” is the issue i’m highlighting here.

Your reference to mr shikhar again pointless, as he talked about same thing which i was already aware of and i requested the cancellation of credit card then and there itself.

It seems what all you have been doing is to move the ticket out of the sla with an intent to close this.

You need not to reply as i don’t expect a better answer from “yes” community on this and i would publish it on “consumer forum” and will move a level above you.

Regards,
Arun

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From: yes touch cc
Sent: friday, october 05, 2018 11:25 am
To: kumar, arun
Subject: [*external*] re: external: false commitments! - first time - never again experience..

Dear mr. Kumar,
Greetings from yes bank.
This is with reference to your e-mail dated october 3, 2018 regarding your yes bank credit card.

We wish to reiterate that our sales executive mr. Shikhar have contacted you on october 1, 2018 and assisted you for the query pertaining to priority pass.
We wish to inform you that as a yes prosperity edge credit cardholder you can avail priority pass membership worth us $99, at no additional charges. The lounge access fee o[censored]s $ 27 is applicable per person per visit as per the terms & conditions of priority pass. We request you to visit the below link for more information on features and benefits on your yes prosperity edge credit card.

Link: https://www.yesbank.in/personal-banking/yes-individual/cards/credit-cards/yes-pr...⇄
Further, as a yes prosperity edge credit card holder you can enjoy 2 complimentary access per quarter to select airport lounges across indian airports for primary cardmember. Kindly visit the following link for more information on mastercard lounge program. The list of lounges may be changed by mastercard at its sole discretion and without any prior notice to yes bank or its cardmembers.
https://www.yesbank.in/pdf/tnc_creditcards_pdf
The reference number for your query is [protected].
For further assistance, request you to contact our 24*7 yes touch customer care at[protected]Toll free for mobile & landlines in india) or +[protected]When calling from outside india). You can also email us at [protected]@yesbank.in

Assuring you the best of our services at all times.

Please note - to enable us to serve you better, we request you to always write from your registered e-mail address.

Sincerely,
Hafsa khan
Customer service officer
Yes bank credit cards team.

Visit our website www.yesbank.in

Disclaimer:
The information contained herein (Including any accompanying documents) is confidential and is intended solely for the addressee (S). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.

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From: kumar, arun [mailto:[protected]@ciena.com]
Sent: wednesday, october 03, 2018 10:10 am
To: yes touch cc
Subject: re: external: false commitments! - first time - never again experience..

Hi hafsa,
I’m not clear from the below that if someone is yet to respond my complaint or from your side, below email was the final reply. If below was the final reply i do not understand this and it says

“we understand that our sales team have contacted you for the query pertaining to card features.”
What should i interpret from this?

Regards,
Arun

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From: yes touch cc
Sent: wednesday, october 03, 2018 10:07 am
To: kumar, arun
Subject: [*external*] re: external: false commitments! - first time - never again experience..

Dear mr. Kumar,
Greetings from yes bank.
This is with reference to your e-mail dated september 22, 2018 regarding your yes bank credit card.

At the outset we regret the inconvenience and delay caused to you in replying.
We understand that our sales team have contacted you for the query pertaining to card features.
The reference number for your query is [protected].
For further assistance, request you to contact our 24*7 yes touch customer care at[protected]Toll free for mobile & landlines in india) or +[protected]When calling from outside india). You can also email us at [protected]@yesbank.in

Assuring you the best of our services at all times.

Please note - to enable us to serve you better, we request you to always write from your registered e-mail address.

Sincerely,
Hafsa khan
Customer service officer
Yes bank credit cards team.

Visit our website www.yesbank.in

Disclaimer:
The information contained herein (Including any accompanying documents) is confidential and is intended solely for the addressee (S). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
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From: yes touch cc
Sent: wednesday, september 26, 2018 1:17 pm
To: [protected]@ciena.com
Subject: re: external: false commitments! - first time - never again experience..

Dear mr. Kumar,
Greetings from yes bank.
This is with reference to your e-mail dated september 22, 2018 regarding your yes bank credit card.

At the outset we regret the inconvenience and delay caused to you in replying.
We have forwarded your details to our relevant team for investigation. We will revert you within next 5 working days.
Your patience in the matter is highly appreciated.
The reference number for your query is [protected].
For further assistance, request you to contact our 24*7 yes touch customer care at[protected]Toll free for mobile & landlines in india) or +[protected]When calling from outside india). You can also email us at [protected]@yesbank.in

Assuring you the best of our services at all times.

Please note - to enable us to serve you better, we request you to always write from your registered e-mail address.

Sincerely,
Hafsa khan
Customer service officer
Yes bank credit cards team.

Visit our website www.yesbank.in

Disclaimer:
The information contained herein (Including any accompanying documents) is confidential and is intended solely for the addressee (S). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.

—

From: [protected]@ciena.com, to: [protected]@yesbank.in;, cc: [protected]@ciena.com; [protected]@yahoo.com;, subject: external: false commitments! - first time - never again experience.., on 22/09/2018 13:08, arun kumar wrote:


To whomsoever it may concern
This is to inform and express may dissatisfaction and experience i have gone through with the credit card application with yes bank! This was my first ever contact with yes bank for any reason and it has gone down the roof.

Summary

I was contacted at my corporate number (Land-line) that bank is having some good offers for ciena employees and if i would be interested in having a credit card. I already carry 3 reputed credit cards and only reason i got interested is that i was informed that i’ll have complementary lounge visits both domestic and international and that too with a limit of 2 visits per quarter or 8 visits in a year. My monthly income is about 1.38 lakh per month for which i did give all proofs. I did read on your website that there are cards in your kitty which limits the domestic visit to 8 per year and there are charges for the international visit. I did confirm during the application process that what i’ll get is the complementary international visits as well. I was duly confirmed! To ignore the website and i’ll get what i’ve been promised. Details of the people i interacted are as follows:

+91-[protected]
+91-[protected] – aashima
+91-[protected] – priya
+91-[protected] – akansha

What is been given:

Today morning i received the package with the yes bank prosperity edge credit card, the first thing i could read is that there are “no” complementary international lounge access. It was lot of frustration and waste of time and inconvenience. I called up your toll free number and lodged the request for the “cancellation” of the card with the complaint on all this “mess” and fake promises! I’m going to take this to consumer court as a wrong commitment and service delivery!

Card which i received has the following details:

Name : arun kumar
Card no : [protected]
Credit limit : 2 lakh 49 thousand.

Anyone cares.. Can read and take appropriate action.. This doesn’t help to business when you have such an integrity issue of “fake commitments.

Regards,
Arun kumar
+[protected]
Ciena india pvt. Ltd.