Yes Bank — unsuccessful transaction & money got deducted

Address:	New Delhi, Delhi, 110018
Website:	www.yesbank.in

Hi,
I did one tranaaction thrugh yes bank bhim wallet on 30th jan of rs 2000, but transaction was unsuccessful and money got deducted from my wallet. I lodged complaint at the same moment, complaint # is 27709. I also confirmed from other bank to which i was transferring my amount i. E. Kotak mahindra, they told they didnt receive any amount and as checked by their end amount has been reverses back to beneficiary i. E. Yes bank. Yes bank executive says they will take at least 15 days as tat to solve this issue. Now its even more than 24 days, no actiom has been taken. Whenevr i call at customer care, they always say its under process and we will arrange callback for you. I didnt receive any call back from their end. Their wallet team is not even working on this issue, they never pick calls of their executive and neither do they reply on their emails.
My registered # is [protected].

Would request you to please resolve this issue and reverse my amount in yes bank wallet as soon as possible.