[Resolved]  Yes Bank — Welcome kit not received for more than 20 days

Address:

Kolkata, West Bengal

This is to bring to your notice that I have opened an NRI Account with Yes bank in Russel Street, Kolkata Branch and going through a really tough time dealing with them. i think I have made a biggest mistake of my life by opening an account with yes bank. Its seems like I have no other work than just following with those people for my own belongings. 1st of all I had applied for an NRI account on 8th Oct 2014 and it took them 14 days to open my account which is ridiculous, in other banks its takes 3 - 4 days, again I asked them to deliver my welcome kit in my Indian Address as I was in India, they made a mistake in that also. They dispatched the kit to my Nigeria address. Again they say that it takes 8 working days for yes bank to deliver the welcome kit to the said address but its more than 3 weeks now since they dispatched but till now i have not received my kit. Every morning I call the relationship officer in Branch to know the status of my courier, and everyday i get a same response that I have no information i will get back to you tomorrow, but his tomorrow never comes. I even tried the customer care number for more than 6 days and spent almost more than Rs.3, 000 in ISD calls but no one picked the call even i waited for more than 1 hr everyday. then by God's grace atlast someone picked my call on Friday evening. when I explained that lady all the things and asked for the courier details so that I can myself track the same, I was surprised to know that there is not details of the courier in your banks system, and they cannot help me in any way. I have a fear that if the kit gets into the hands of some wrong person and if transfers my money through net banking who will be responsible for the same. Is yes bank going to give me my money back. Again I have applied for a Portfolio Investment Scheme account on 28th October, and till now the account has not been opened, the shares I was going to Invest had gone up by 10%, who shall pay me for all these losses I had. Till now they have no idea about my PIS account and welcome kit. I think I had all my patience i could had. a substantial amount of money has got stuck in that account and I cannot use it for anything. Sorry to tell you but Yes Bank is even worse that a Government Bank being a private bank. I even dropped an email to the customer care of Yes Bank, they replied that they will get back to me in 4 working days and now its 6 working days and I haven't received and call or reply from them. Eagerly waiting for your response. with regards Vishal Jalan email - vishal.[protected]@gmail.com