Yes Bank — yes bank credit card fraud issues

4 unauthorized transactions happened from my yes bank credit card on 20th jan 2020. A total of rs. 5, 250 was transacted through my card which i had not made. I blocked my card at the earliest and informed the customer care regarding the same. On talking about the issue, they told me i had made transactions of rs. 1 and rs. 3 from your credit card. I asked them to re-confirm this as i didn’t make any such transactions to which they apologised and said it was someone else’s account. How can they share such information? On complaining further, the customer care told me to submit dispute form on email. The bank is insistent that these transactions are done by me when i am trying to explain to them that i haven’t done this constantly. I asked them to share the data how they figured that the transaction is done by me. Bank did not share any data and again asked me to share progressive dispute form with police compliant. I have shared my police complaint document with dispute form but still bank is saying the transactions are done by me in bangalore on a gaming website while i live in mumbai. I have spoken to multiple customer care multiple time also spoke to richard (Customer service head) and cooking up stories like my husband would have secretly made these transactions through my card. There has been zero support and my issue is not being resolved. Now the bank is asking me to clear the payment and i am helpless at this point. Yes bank has very pathetic service and back end team.