You Broadband — Broadband Connection

Shubhangi Bandal

from Pune, Maharashtra

Address:

Pune, Maharashtra

Internet is not working from 3rd july 2015. I have raised complaint on Sat 4th july 2015. The complaint ticket no is :[protected]. We have taken follow up daily from 6th July to till today. One engineer came on 7th July he checked connection and modem then he told the issue is with the wire.I will send another engineer to change the wire. But nobody came and he smartly closed the ticket. We even emailed to customer care customercare.[protected]@youbroadband.co.in. several times. They don't even bother to reply to our email. We called customer care & engineer severel time, but no response. The internet is still not working. We even told to refund the money we have paid in advance for 3 months Can you please look into this matter and help us to resolve the issue?

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YOU Broadband India customer support has been notified about the posted complaint.

Jul 11, 2015

Updated by Shubhangi Bandal Internet is not working from 3rd july 2015. I have raised complaint on Sat 4th july 2015. The complaint ticket no is :[protected]. We have taken follow up daily from 6th July to till today. One engineer came on 7th July he checked connection and modem then he told the issue is with the wire.I will send another engineer to change the wire. But nobody came and he smartly closed the ticket. We even emailed to customer care customercare.[protected]@youbroadband.co.in. Several times. They don't even bother to reply to our email. We called customer care & engineer several time, but no response. The Internet is still not working. We even told to refund the money we have paid in advance for 3 months Can you please look into this matter and help us to resolve the issue?