You Broadband — Broadband not working from last 6 days

Address:	Pune, Maharashtra, 411021
Website:	www.youbroadband.in

My You broadband account no is 11545054.I have been a You broadband customer for the last one year.
Since 10 or 11th Feb 2016, my You broadband Connection is not working.
I made a complaint to customer care.I have been given multiple complaint numbers given by different people.
Complaint no:[protected], [protected] etc.
Every time I make a call I get an assurance that someone will callback in 4-8 working hours but no one calls.

I have been been patient but this is the limit of harassment.After promising to callback, no one seems to be bothered to callback.The customer care keeps saying the same thing that I will escalate your request to the Pune team and someone called Tanaji has been assigned and will callback withing 4-8 working hours.

I had emailed to the appellate authority Cynthia Joseph on the 13th.She calledback on the 14th and said that there was an outage which has been fixed but the ONT equipment in my building is not working and the technician will fix it that evening i.e 14th.
Today is the 16th and no action/callbacks.Customer care seems toothless to do anything.
I have made almost 15-16 calls to their customer care and wasted almost 150-200 min of my mobile and used almost 1-1.5GB of mobile data as i needed to use the internet.
I am amazed at the apathy of the entire team.