You Broadband — Cheating and fraud with customer regarding connectivity and speed

Address:	Vadodara, Gujarat, 390015
Website:	WWW.youbroadband.in

I am resident of Vadodara and regular customer of YOU TELECOM from more than 2 years. My Id is SRG64. As per my plan I pay Rs. 1314. You broadband Is A Company Who Is Unable To Manage The Connectivity And Speed As Company Advertise . Every Alternate Day We Have To Call Customer Care For Connectivity And Frequency. As Per My Plan Speed Must Be 12.1MBPS But I Hardly Get The Speed Of 1.1.MBPS NOT MORE THAN 2 MBPS . When Ever We Complain Regarding Speed Or Connectivity Issue First Of All, Customer Officers Are Unavailable For Longer Time, In Case We Get Connected, The Managers At You broadband Have Standard Reply “ Your Complain Will Be Resolved With In 24 Working Hours”. After 24 Hours Problem Get Resolved But Just For 2 Or 3 Hours Again We Have To Call The Customer Care. If We Fail To Pay The Bill For One Day Our Account Get De-activated But At The Same Time When They Are Unable To Give Us Speed And Frequency As Per The Plan For Entire Month No One Is There To Check . It Is An Open Cheating To Many Customers As We All Pay Amount As Per Their Norms And Plan. We Must Get What They Are Charging For. And It Is Problem With Many People In My Area As In Our Area You Telecom Is Easily Available. Per Day Thousands Of Costumer Are Paying Amount As Per Their Norms And They Fail .Its Huge Benefit To Company And Fraud And Cheating With Customers. I Request The Customer Care Forum To Look Into The Matter And Please Help Us To Solve Our Problem.