You Broadband — Delay in installation

Address:	Pune, Maharashtra, 411007
Website:	www.youbroadband.in

Hi,
I have applied for a new You broadband connection at Aundh Gaon Pune location in the name of Ravi Lalsare on 24th February 2016. I have paid the charges for 3 months in advance along with installation charges and deposit. It has been 15 days since I have paid my money but still installation of my connection is not done yet. I have tried to contact the concern authorities (Rahul Garge-[protected]) but they are not receiving my calls and no response from them either, same experience I had with their call center number also.
Another issue is the person Prakash([protected]) who came to collect the charges has insisted me that I need to pay all the amount in cash other wise my connection will not be installed, whereas according to policies of You Broadband you need not have to pay in cash. He did not provided me any receipt for the payment although I insisted to give the receipt against my payment.