You Broadband — Denying the installation of internet service after payment

Address:

Bangalore, Karnataka

I was approached by You Broadband for installation of internet at my home in J.P.Nagar in Bangalore. After confirming the feasibility, they required me to pay the amount for the installation and 1 month's service in advance. I did so accordingly. Post payment I did not receive any call or confirmation from the ISP about the date of installation or confirmation. I called the customer service to enquire the progress, and was told that the service is not feasible in my area, even though it was confirmed earlier. My next door neighbour is also using it, so i know for a fact that the network is feasible. Till now they have not provided me any resolution or refunded my money for the service.