You Broadband — Emotional harassment by YOU broadband- the worst customer service I have seen!

Address:

Mumbai City, Maharashtra

I was a customer of you broadband till March first week post which I moved my residence and hence filed for a termination. You broadband was supposed to give me a refund within 45 working days after March first week which means I should have received it by May first week. Since May end, I started calling up you broadband call centre to check up on the status. In the initial few calls(done in May), the information given by call centre agent was that 'Cheque processing is in progress' I made a call post June 10th. Still, the same comment 'Cheque processing is in progress'. I asked the agent what does this mean. He says it will reach within 24 hours. I asked him then how come from May till June 10th, 24 hours has not passed. No answer Since this incident, I called them up multiple times(2-3 times a day) every day of the week for 2 weeks(2*14= 28 calls) minimum and every call takes around 8 minutes in average because I have to survive the IVR, give my authentication(name, user id, phone number) and explain the issue - each time to a useless agent who does not have an answer. Over one of these calls, I told the agent I want to speak to your senior. He connected me to a line where it endlessly rings and noone picked. Then, I had to hang up and call again and speak to another agent because there was no way to come back from the endless ringing mode to the agent I was talking to. Again, call up and get connected to a helpless agent who has no idea about the numerous calls I have been making and who connects me to a line where noone picks up and endlessly rings when asked to connect to senior. Once, I got connected to a senior(i doubt if it was jsut someone pretending to be a senior). He assured me he will call back wuthin 1 day. Now it has been a week and no information Yesterday I called up 3 times and the last agent I got connected to, I asked the agent to explain to me what is 45 days from March 7th. He said it excludes weekends and public holidays. I said 8 holidays(due to weekends) and a maximum of 3 public holidays in a month. But he says he does not know what the public holidays are and he does not know the date range when i will get my refund- ('it is just 45' but i cant tell you when or what date range does 45 end!!!)!! Me: Connect me to senior. Him : says senior is in meeting). Me:give me a callback. Him: we dont do callback. Me:give me your senior s number. Him: no i cannot give. Me:how do i ensure i speak to you next time and not someone else because i have to again authenticate, explain the issue- for nothing? Him: there is no way to do that. Me:send me an sms updating about this. Him:there is no such facility. Me: ok thanks for being so help less .Him: have a nice day! What the hell am I supposed to do? I ahve told these agents I shall sue them atleast 1 week back and still, they dont care about me. They dont want to give me my refund. And this particular series of calls have emotionally tortured me. I DO NOT KNOw what to do about this! I want them to improve their customer service or atleast CLOSE their CALL CENTRE if it does not work! My id: nn605 My ph number: [protected] Latest useless SR id:[protected]