You Broadband India — Bad internet connectivity and no response

Address:

Chennai, Tamil Nadu, 600029

Hi,
I have been using YOU Broadband for the past 6 months and I have made complaint several times to the customer care and the appellate office for which I have not even received a response once. Now I am not able to use internet for the past 8 days and I am getting SMS saying that it will be rectified in 4 hrs time.

I called customer care and they are not even able to give me a specific time for when the issue will be rectified. They are saying that the issue is due to rain in Chennai. I am working from home and this is affecting me severely.

This happens every month. Only 20 days internet will work of the 30 days I pay and I am not getting a proper response from the customer care. None other number is working in Chennai and I have no one else to contact.

Please let me know how I must proceed.

Thank you.

Email ID: ranjith.[protected]@gmail.com