You Broadband India — Cancellation - Refund Amount

Address:

Manjalpur, Vadodara

Case History:

I have requested for
YOU BROADBAND connection with 3+1 Month Validity and Paid 2800 Rs in advance on 25th Oct '20 via your YOU BROADBAND Sales Guy (Mr Arun Pandey Ph: [protected]). the Commitment given to me is to have installation done in 2 days of Payment.

But post payment on 25th Oct 20- After multiple follow up, escalation with your Sales representative as well no one turned up for the installation. After waiting for almost a month on 20th Nov-20 I have requested for cancellation and amount to be refunded via
Sales Representative (Mr Arun Pandey Ph: [protected]) and he informed me that he already initiated the cancellation email with his supervisor and amount will be refund in 45 days.

ON 23rd Nov-20 I have called up Customer care and ask for the status of my cancellation and they denied that they have not received any request for cancellation, post that one more cancellation request registered (Ref:[protected] by Customer care representative but the end result is still the same. Almost daily I am calling to Customer care for Status and they have
scripted answer that Request in under process and once initiated you will get callback and message. Also I have emailed details summary of my complaint to [protected]@youbroadband.co.in but they don't bother to even acknowledge the request.

Complaint Number:[protected]
CC number:CC489258

Sales Contact Person:Mr Arun Pandey Ph: [protected]