You Broadband India — connection issue

Address:

Alwyn colony, Kphb, 500072

Sir, i've recently put up a connection with you broadband india.
At 30th of april, due to heavy winds my connection wire has been cut from the line box.
I've contacted them since that day but no one is giving me any response for my connection.
I've prepaid them 1469/- for 3months of connection but it's not even 10days i've put up my connection and they're ignoring my issue everyday.
This kind of action with the costumers is unfare and is a punishable offence!