You Broadband India — failure to provide service to customer - worst service provider

Address:

Mumbai City, Maharashtra, 400074

I must say, this service provider have pathetic and worst service provider. Every month on almost twice in a week, they will have some issues, also almost taking 5-6 hrs to solve it or may be more than that. If you called customer care they will not provide you any details about the issue but only they can give timings when service will get resume which is never correctly provided..
Providing service doesn't mean just sending an automated message on mobile about 'power failure' and n number of reasons.
Customer is paying you money with higher charges not for giving false promises by your technical support??

How its going to help for 'working people' by providing poor connectivity of your network?