You Broadband India — feeling cheated - internet speed not above 1 mbps on a 20mbps connection from day 1

Address:

Ahmedabad, Gujarat, 380015

We had taken up this connection of you for 20mbps but from day 1 we do not clock more than 1mbps. We have complained almost every day to the field staff but they pay no heed to our complaint. The technician do not arrive on time and our compaint is not redressed. We don't know what to do and how to get an answer from these thick-skinned people. Is there a way to escalate this matter? We need guidance. We want to sue them.

Ps: we have provided the speedtest.net list for a few days including today.