You Broadband India — I am getting lot more slower speed than the plan I have opted for

Address:	Pune, Maharashtra, 411005
Website:	www.youbroadband.in

I have renewed my internet account on 6th of OCT 2015. It was 12 Mbps plan for Rs. 858/- but I am getting only 1 to 1.5 Mbps speed. I am following with them since i have renewed my account but still no resolution provided. I have called up their customer care multiple times, I even had a conversation with client relationship manager and Appellate authority but no resolution provided yet. I have raised multiple incidents with customer care but all incident has been closed before resolving my issue or even before notifying me. Below are the list of my incidents raised.out of which 1st incident was update twice after opening and 2nd incident was opened once after closed down. [protected] [protected] [protected] My user id: ps_456S Customer Relationship Manager : Dnyaneshwar [protected] Appellate authority: Cynthia Joseph [protected] I need refund of my money and compensation for all the trauma i had gone through.