You Broadband India — internet connectivity issues

I have been facing issue with the you broadband since last 6 months and more. Firstly they did provide 30 mpbs modem due to their technical concern while i had paid for the yearly plan of 50 mbps before couple of months. Also the connectivity concern is not resolved they have changed the modem since a week yet no proper resolution has been provided there is no internet connectivity. No response and resolution from service or enginner regarding the same. While renewal and new plans they actively respond but when it comes to services non of the executive provides the prompt resolution even after multiple follow ups. This is a regular issue. Also the plan amount is not refundable if the internet is not working. Pathetic service by company ans staff. Also office staff is rude.

Regards,
Krinjal bhavsar