You Broadband India Limited — Installation of broadband connection

Address:	Pune, Maharashtra, 411045
Website:	www.youbroadband.in

Hi, i am vikram singh. I live in pune. I opted for you broadband connection on 30th april'16 and paid the installation charges (Rs.650) and advance rental (Rs.849) in cash on 30th april'16. The executive who came to my flat to collect the payment ensured me that the i will get the connection by 4th may'16. He gave me a receipt of the payment and mentioned his contact number on it. Since then i am trying to reach him but he is not picking up my call. When i called the customer care of you broadband, the did registered my complaint and gave me a complaint id:[protected]. Even after so many calls my complaint is not yet resolved. I had word with some manager also and he gave me the contact information of pune region head named as synthia joseph. I tried calling her many times but she did not answered any of my calls. Today, when i called again to cancel this connection request and ask them to refund my money they said they need one more chance but i didn't agreed to give them any more chances this time. Now they are asking me to wait for 7-10 working days to get the refund. I am not sure if they ever going to refund my money or not. Those people didn't install the broadband connection even after so many calls and follow-up and now they are making excuse of their company policy and all. They say that their working overs are 9am to 5.30pm, but to collect the payment they send their executive at 10pm on saturday night. But when it comes to provide the service they didn't even responded to any of my complaints. I request consumer forum to look into this matter and get me my money back in full and also the cost that i incurred because of you broadband negligence. I called them more than 15 times in last 10 days. I want reimbursement for all those calls as well.

Please find some needful information below:

Service provider name: you broadband india limited
Cin: u51909mh2000ptc139321
Crf no.: 802417 (Customer receipt no.)
Customer care no.: [protected]
Payment collection executive contact no.: [protected]
Pune region head: synthia joseph (Mob: [protected])