You Broadband India — no in time service, bad customer experience

Address:

Saimaruthi Enclave, Hyderabad, Andhra Pradesh, 500050

I have planned to relocate and hence tried calling you broadband customer care, nobody has picked-up my phone hence there was an option to raise a relocation request in ivr, then i raised it. No body has responded for 3 days. I was keep on trying to contact customer care and one day it got connected. I have explained my problem that i need connection relocation and raised my request. Its been more than 10 days and no body has contacted. I have raised my complaint by email as well (Escalated to nodal office but no luck).
My account no is : balu421. Now i need a disconnection as i didn't have internet for 15 days hence i chose act. Please do needful.