You Broadband India — No Internet connection for past 1 week. Same issue every month.

Address:

Gurgaon, Haryana, 122001

Please refer to my email below to You Broadband:

I am writing this letter after getting extremely frustrated and dejected while spending lot of my time, energy and money in contacting on several contact numbers ranging from call centre number to nodal office number about my complaint but the internet service for account 1143611 (Area: Sector 45, Gurgaon, Registered mobile: [protected]) has still not been rectified.

Please note that even though my internet has not been working since 4th May 2016, I made the complaint only on May 6 after waiting for 2 days after waiting for the service to come up. I was assured rectification in 24 hours, but nothing happened.
I called Gurgaon appellate authority number [protected], where Ms Deepa assured me that by evening the service would be up, but again there was no rectification
I again called customer care on 8th May, but the lady coldly said that it is Sunday and nothing can happen.
Today again I called Ms Deepa on appellate authority number [protected], and today she was not at all helpful. She was ready to give me yet another number and said she was from retention department. This is really shocking as this number is given on You Broadband site and this is supposed to be the supreme authority and provide all solutions.
I called customer care again in the evening today and requested the executive to connect me to the superior. He first refused and tried to discourage me and then after putting my call for several minutes I heard a message "Goodbye" and the line got disconnected.
Why are you providing such poor service? Why does 1 complaint take so much time to attend to? Why is there no accountability on any employee or department of You broadband? Why does nobody call the customer to update him of the issue? Why are you doing such a filthy job?

I faced the same problem several times before and the last one in March this year when my internet did not work for 15 days in a row. After relentless calls to the technician (whose number we got after great difficulty) and literally begging him he assured us of permanent solution but now again we are back to square one. Please understand that for many people internet s not just a source of entertainment but also the only means to carry out their job/business/studies.

I really wonder how does any of you sleep at night after giving such hard time to your consumers? I am not sure if there will be any reply to my email and I can just hope for one.