You Broadband India — No refund despite failing to provide service

Address:

Pune, Maharashtra

Dear Sir / Madam, I want to register my complaint against M/s You Broadband. Their official address in Pune is: 107 Zenith Complex, Tanajiwadi Road, Opp Krishi Bhavan, Shivajinagar, Pune, Maharashtra 411005 I had paid them money to install broadband connection at my office on 18th May 2015. Despite the timely payment, they delayed the installation. Further after the installation for almost a month they did not activate the service as indicated in my requirement at the time of payment. As a result, I was forced to discontinue using their service and I asked for termination of contract on 13th June 2015. Now, despite not having provided me any service - they are refusing to refund the money that I had paid to them. I have been repeatedly following up with their grievance redressal officer over phone and email, but they are not even responding. I seek your help in getting the refund, and also impose a penalty for failure in fulfilling a contract and causing loss and mental anguish to to me. Thanks, Warm Regards, Vikram Lele