You Broadband India — Non-termination of connection and refund

Address:

A-3, Wadia Apartments,Post Office Road, Fatehganj

Against my account No 2153887, I paid online Rs 3894/- on 02-05-23 for renewal for 6 months for a higher speed of 100 Mbps from the existing 75. On a demand for a giga router for this, I paid on 16-05-23 in cash Rs 2000/- at their office in Vadodara. It was to be effective from 25-05-23. Despite waiting for over a month and several reminders, new router was never installed. I then terminated the connection and demanded refund o[censored]nutilized portion of renewal charges, old router charges of 750/- and new router (not delivered) charges of 2000/-. I completed all formalities on the you BB site for termination and refund and gave cancelled cheque copy for crediting the refund. The matter is pending with negative attitude from staff.
Please resolve my problem at the earliest.
K Ravindran Nair