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prakashpatel_60

Address:

Vadodara, Gujarat, 390021

I am an existing customer of You broadband in Vadodara city of Gujarat state. I applied for shifting of connection to my new address on 5thNov -2015. The payment receipt no is 1300756. Initially they told me that it will take 7 working days. Since i came abroad, my family contacted them so many times and everytime they respond that it will be completed with in 2 days. My wife also compaint in customer care and they told it will be resolved in 2 days. Now they are waiting from last 1.5 months. When they ask them to return money they threaten them and told money cannt be returned once paid. I am really unhappy with the service and the way of responce. My family literally wasted their time and money. They gone so many times to you broadband office. None of the officer had respond them well. Please do needfull. My details Customer account no. : 1085547 My family contact : +91-[protected]

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Dec 22, 2015

Updated by prakashpatel_60 Today my wife visited you broadband office, their reply is like this that they can not able to rectify the problem and it will take more 35 days.
I dont understand if they cant rectify then why untill date they always commited that it will be completed within 2 days. That means they just want to cheat me. Its ridiculous. Why there is no clarity about work? when they are going to finish? why these much days (2.5 months) just for one connection.

Note: YOU broadband trying to make this as a technical issue but i want to update that in my neighbour building You have connection. Also for 1 month even nobody attended the case.
I hope somebody can take this mater seriously.

Dec 22, 2015