You Broadband India — paid amount for account renewal it took 15 days until now my account is not activated

Address:

Hyderabad, Andhra Pradesh, 500084

My plan was expired. Before 2 days of expire some near by executive contacted me and collected money from me. It happened 15 days back. Untill now my account is not renewed. If i make a call to customer care they are saying amount is added to account back end team is working on it. Every i used to make call they reply back saying your problem will be solved soon. All frauds are happening in you. My details are shared amoung multiple nearby executives they will call you and ask money. Once you pay money that's it you need to run after them.

I don't even understand what to do.