You Broadband India — Refund not received

Address:

thane

My relationship number is 2041704. I had taken your plan of 3 months and 7 days for Rs. 3, 600 that commenced from 26/7/2020. I'm located in Thane, Brahmand.

I am forced to write this email with utter disappointment from the services provided by you. From 26/7/2020 till date i.e 27/9/2020 your WiFi was not working for approximately 19 days. I had made multiple attempts to contact your contact center, local vendor office and the person allocated to my area which were in vain. There was no immediate or accurate response from any of them. Every time I called they gave me some or the other reason and gave me false confirmation of the time by when the WiFi would be up again. I had taken your services as I needed it for my official use as I'm working from home and I'm answerable to my employer if I'm unable to complete my work due to any issues including WiFi issues. There were multiple times when the WiFi was not working at a stretch of 4-5 days or sometimes even more. There was no appropriate update from the end of your representatives as to when the issue would be resolved. I was forced to apply for leaves just because of the WiFi issues and also had to hear scolding from my employer for not completing the work on time.

You can check your records, I have called multiple times to raise a complaint as the WiFi was not working. The services offered by your local vendor was pathetic. They didn't care to give a proper response moreover, they had the audacity to keep the receiver of the landline aside so that, they were not answerable to the issues. Every time they gave different reasons for the issue. Due to this recurring problem I was forced to buy another connection from a different vendor. As a result, I had called your customer care to stop your service and for refund of the fees paid by me. I was informed by your representative that only the deposit amount will be refunded and the fees for the pending days of the service would not be refunded. I would like to dispute this and claim for the refund of the remaining 35 days of the service along with the refund of the 19 days when WiFi was not working. I do not intend to use your services any more as the WiFi is still not working since 22/9/2020 and the issue is still not resolved.

I would also like to highlight that in the data usage records the data shows to be used on those days also when there was WiFi issue for the whole day. It would be very helpful if you would make me understand that, how the records shows usage even when the WiFi was not working for the whole day. I suspect your firm is cheating its customers and committing fraud. I have attached the copy of the interactions I had with your representatives and my employer, the service requests raised and call log history in relation to the WiFi issues . Below are the dates when the WiFi was not working:

6/8/2020 - 9/8/2020
13/8/2020 - 14/8/2020 till 2.00 pm
30/8/2020 - 5/9/2020
10/9/2020 -11/9/2020
22/9/2020 - 27/9/2020 (still not resolved)

I request you to cancel my account and refund me the fees for the remaining 35 days and 19 days when the WiFi was not working. Please do the needful as soon as possible. Incase, you need to discuss anything further please contact me in the below number.