You Broadband India — Refund request not processed even after 6 months

Hello,

I have requested a connection for broadband on march 27 2020, but the connection never went through due to the lockdown situation, i was ok with this and gladly request a refund for the paid amount for which i was informed that refund would be processed via a cheque to the registered address.

The date today is september 14th 2020, it is close to six months and i have not received a refund, this is my first experience with you broadband after hearing good reviews from my friends.

This much delay and multiple calls to customer care, i was told only a limited no of replies,

1) our technical team will call you (They never called).
2) there is no update yet in the system. (Six months and still no update??)

By now you can understand that i am frustrated with this experience and would like a resolution asap.

Below are the complaint numbers and the reference no's of each call along with the date of the calls for your reference

Main complaint no:[protected]

Dates reference no's

22-apr [protected]
5-may 0505004
20-jun 06201797
9-jul 07090580
22-aug 08220876
27-aug [protected]See below reference no, i had two calls, below one is escalated to a prioritised customer care.)
27-aug 08271228

Resolution required:

Dispatch the refund cheque to the registered address on the complaint no asap, provide me a tracking no!