You Broadband India — service disruption

Address:

H# 2126. GF. Sushant Lok 1. Block C, Behind Peachtree Apartments. Sector 43, 122002

My you broadband account number is 958614 i'm living in block c, sushant lok 1, sector 43, gurgaon. My broadband connection has not been working since last 19 days and i'm really getting fed up now with the lies i'm being fed whenever i call customer care who promise that it would be fixed by tomorrow, but still no internet. I have no idea who closes the ticket without visiting me or giving me a call and then i have to reopen ticket through the app. I mean in 19 days youbroadband can't fix a simple network issue and you accept me to recommend you to my contacts. I have already paid for those 19 days, for which the service has not been provided to me.

Please let me know how much time you guys need to fix this issue and credit those days where i could not use your services. I'm really really disappointed with your service after being a loyal customer for so many years.

Regards,
Akash shukla