You Broadband India — Service problem - closed my request ticket without solving the problem

Address:	Ahmedabad, Gujarat, 380015
Website:	www.youbroadband.in

I've network connectivity issue since last 6 days. I've filed a complaint to resolve the issue. The technical guy didn't come and I got a message from You broadband that my problem was resolved, but it didn't.
Then, when I went to the You Broadband's Ahmedabad Office, his CRM manager gave his no. and told me to resolve my problem today anyhow.
The technical guy came but he couldn't resolve the problem and pour his all responsibilities to his other fellow which I don't know. He said that someone will come and resolve my problem, but he didn't come.
It usually always happens – the connection goes down on almost every Friday evening. The don’t pick my call, as You Broadband’s office closes, when I call next (Saturday) morning, I get response that their technical person will come and will solve the problem, but no one comes and most of the time the connection starts working any time and goes down on weekends randomly.
NOTE: It happens on weekends (every weekend or alternate weekends), but not on weekdays. I’ve filed so many complaints regarding this, but I haven’t got satisfactory and permanent solution yet.
> I'm an s/w engineer and I have my daily US calls at night. I'm continuously taking my night calls (till 12 in the night) from office, as my home internet is not working.
> As the service usually goes down on weekends, I could not plan for anything as I have to wait for the technical guy to come and resolve my connection issue.

> I need compensation for all the above problems I’m facing.
> Also, I want to close my account on an immediate basis with my remaining duration's money + advance money which I had submitted at time of taking connection.
> I also want any action by authority for this worst, even pathetic service.