You Broadband India — Speed issue n Frequent disconnections

Address:

500090

Dear Sir,

My name is Keerthana from Hyderabad n A/c No: 1270935. I bought 6 months plan 100mbs plan in September 2015 from Youbardband but it never give me more than average speed of 20 n had raised so many complaints on speed n Frequent disconnections but never resolved the issues by the time expiry came. This time sales person convinced me to buy 1 year renewal of one year 100mbs plan by promising all issues will resolved. So I did renewal on April 2016. But till now, the issues still persists. No in spite of making so many calls and escalation. I did not get any proper resolution. After I raised compliant request on speed, immediately the technician(Dayakar n Sampath) are closing tickets by mentioned "issue resolved" without seeking Customer feedback also they never visited home n check the issue. I also talked to back end department(Madhu) and Hyderabad in charge Bhaskar reddy for permanent resolution but nothing happened. So, am writing this email with unavoidable circumstances n situation that you may aware of background realities what really customers are facing. Your immediate attention on this issue is highly appreciated for which shall be very thankful to you.


Regards
Registered mobile number: [protected]
Account number: A/c No: 1270935