| Address: | Krishna Nagar Society-2, Adajan. Surat |
I've been using you broadband about two and a half months.
And i have registered complains more than using it.
In surat at our area not much broadband service providers are available, so I've joined youbroadband because their office is nearby.
But after i started using it from the very first day i getting speed issues,
But they told us that whithin a week it will get shorted, So I've wait.
But still no change in it.
So every two day facing problems for my online lectures.
I asked them even with 40 mbps plan why I'm not able to watch live lectures live?
So they told me that if you facing speed issues then you have to purchase high speed moderm worth rs 250 as a deposit and you will able to get the speed you desire,
But after purchasing high speed moderm my wifi stopped working for 3 days instead of getting high speed.
So many costomer care interaction and office interaction, finally came online at the end of fourth day.
In this 4 day process they've spoil my 2 whole day in complain one to another and waiting home for Technician visit.
And at last even I'm online, still didn't get any desired speed that they have promised. Was this information helpful? | 
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