You Broadband India — worst service, not upgrading hardware for more than 1.5 months, no response

Address:

Pune

My account no - 252306.

I have upgraded my broadband connection to 150 mbps on 9th july for 1 year plan. The current modem provided by you broadband is just supporting 33 mbps. So i called youbroadband 5 times so far. Nobody turned up. They closed the complaint saying that there is no issue. Then i wrote email to nodal office on 12th august, appellate authority on aug 23. And as expected, there is no response yet. So i am just getting cheated me by just giving 33 mbps speed by taking money of 150 mbps and is not interested to resolve customer complaints. This is worst experience.

I want to cancel my account but customer care and supervisors said they will not refund money in any case. Pl cancel my subscription and return my money as soon as possible as i am not interested in dealing with such unprofessional company

Mandar