You Broadband India — worst service provider if modem does not work

Address:

Aundh, Pune, Maharashtra, 411027

I am using youbroadband wifi connection and due to some lightening my modem got disconnected. When we registered complaint, the technician visited after 5 days (After multiple chase by call on customer care). Technician told that modem need to be replaced and agent will come tomorrow. Now it has been 20 days since the modem is not working and nobody called / notified about fixing it. I paid around 1200 rs for monthly data but used for 7 days max. Now when i called customer care to either fix it asap or disconnect the connection and refund the money, customer care representative told that we can't refund but can disconnect it. What type of service is this? You can not fix it in time, you don't want to refund the money. Is this really how a service provider works?