You Broadband — Installation pending since 12 days. YOU Customer care does not respond

Krutika Joshi

Address:

Pune, Maharashtra

I have made online payment of Rs 2384/- on 6th May, 2015. After that I got call from Vishal Shelar 2-3 times in one day. The last time that I informed him that I have made online payment, he did not call back even once. He was supposed to do the installation on 9th May, but it is still pending as of today. I did not receive any call from him in the last week. I lodged multiple complaints(1015 times) on the YOU broadband customer care number, everybody gave the same response:"I am escalating your complaint. You will get a call in 4-12 hours." But I did not get any call back from YOU. I have lost Rs100/- mobile balance as well in calling the customer care. As of today, it doesnt look like Vishal will complete the installation in the next 3 days too.

Was this information helpful?

No (0)

Yes (0)

YOU Broadband India customer support has been notified about the posted complaint.

Related YOU Broadband India reviews

View all 1358 YOU Broadband India Reviews

Comments

ashokkumar.palani

from Pune, Maharashtra

Hi Krutika Joshi,

I too have a very bad experience with you broadband. I paid for connection on May 8 and still there is no response from YOU broadband. Everytime when i make a call the same response is received :"Iam sorry, give me a chance I am escalating your complaint. You will get a call in 4-12 hours. Your request has been assigned to Muthukrishnan" But I did not get any call back from YOU.I paid 3000. I lost my money no responce from them.