You Broadband — Internet broadband plan activation not done and modem required for the plan is fitted

Address:

Pune, Maharashtra

HI team, I have made payment of internet plan on 26/05/2015(Tuesday) to You broadband collector. As the plan is only working on 100 MB modem collector from you broadband told me that you have to replace modem to activate this plan and also told me it will not take more than two days to replace the modem.So I made the payment of 1700 Rs. and told him I will pay 450 Rs. modem (replacement) charges while replacing modem from You broadband technician.Till now I called more than 20 times to customer care but they are telling me each time that within 4 to 12 hrs concern team will contact you and address the issue. I made first call to customer care on 30th May(Saturday 5 PM).But till now I never got a call from them for addressing issue.Contacting the collector from you broadband on 28th May(Thursday) told me that your modem will be replaced within an hour. But till now it not got replaced. Today 03/05/2015(Wednesday) 4th time from the day I called collector from you broadband and asked for the mobile number of technician.He gave me number but technician told me that he has not received our new modem from company so contact to customer care. While contacting customer care they told me that I will get call from concerned team within 4 to 12 hrs. Tried to call to collector from You broadband for getting money back but he is not picking up the call. After prepaying for the internet service still not getting service from You broadband.So I want complain against them for not fulfilling the service. Thanks.