You Broadband — Its a SCAM Company

Address:

Gurgaon, Haryana

To, All Concerned Parties, I had got my You Broadband connection installed during the month of May. I paid 3 month advance payment by cheque and It too 5 days to for the technician to contact me to install the connection. The internet worked fine for few days then it stopped working. I contacted You Broadband customer care on 27th May and told them to send someone to look into the matter. The person on the other side told me that my problem will be resolved in 4 to 12 hours time. But 2 days passed (48 hours) and no one came. I called them again on 29th May and registered my complain AGAIN. I was told that this time they have escalated the matter and my query will be solved in 4-12 hours. This time I waited thinking they might not have enough staff and gave them a grace time. but till 3rd of June no one came to rectify my connection. Now it had been total 5 DAYS that my internet was not working. A lot of my work suffered, however I used Airtel's phone internet (it was expensive but I had no choice) to access internet during this period. I called the customer care AGAIN on 4th June and told them to either get my internet running back or take it off. I had never seen such pathetic service ever before. He assured me that he will 'escalate' the matter again. However, till 6th of June nothing happened. I began to suspect that I have been made a fool of. Some people came and took my money. I began to feel that You Broadband is a scam and they probably not even return my money now. I made a final call on 6th of June to disconnect my You Broadband services and I told them to take their modem back and return my money. NO ONE came or called to disconnect it. I again called them on 7th June and told them the whole story and requested him to disconnect my account. NOTHING has happened till TODAY. NO call, NO person has visited my place. It's been more than 11 days that I do not have internet for which I had paid in advance for next 3 months. Neither my internet is working nor i am getting my money back. I am a victim of fraud done by You Broadband.