| Address: | Vadodara, Gujarat, 390010 |
| Website: | youbroadband.in |
I have been facing issues with youtele Vadodara since a very long time. Earlier I was on a 12mbps plan in which I never got satisfactory speed.
After numerous complaints and conversation with customer care managers and nodal officer Payal Shah, the issue did not get resolved and in the end it was concluded that there was problem with my router. My router was perfectly fine but still I changed the router and installed a new one but the result was still the same.
Finally I decided to go for WTF 100mbps plan in hope that I will get a good speed. Never did I expect youtele to give me speed that was promised but I expected that I will get atleast 40-50mbps speed.
On 20th August 2015, I opted for this new plan and the speed that I got was not more than 5mbps. I waited for few days in hope that I will get better speed but no joy.
Finally I filed a complaint with regards to speed. Next day I got message from youtele that my issue has been resolved but now the speed that I was getting was less than 1mbps.
I had to file the complaint 4 times because everytime when I filed complaint, without solving it Vadodara office was closing the issue and I use to get message that the issue has been resolved.
Finally I had a telephonic conversation with Nodal Officer Payal Shah and she promised that the issue will get resolved. It took them 3 days to figure out what the issue was and still Vadodara office was not able to resolve the issue. The speed that I was getting now was just 10mbps for a 100mbps plan.
Today without even resolving the issue, I got message that the issue had been resolved. When I asked Payal Shah that how can they close the issue without resolving it, She said that there was problem in my router and if I connect my laptop with LAN I will get 70mbps speed.
I use a Macbook Air at home which does not come with LAN connectivity. So now she suggested that I should get a new laptop which has LAN connectivity and then check if I am getting the speed or not.
According to youtele Vadodara, If I access internet directly through LAN, I will get a speed of 70mbps and because I am using a faulty router, I am getting speed of less than 10mbps and now I can only check it if I go and buy an new laptop.
Is this some Joke. I am now being forced to go to the consumer court for the same and take legal actions against youtele.
I want to get compensated for the money that I wasted on this new plan, call centers etc and also I will request you to provide me capital so that I can buy a new laptop with LAN connectivity and check if I am getting required speed or not.
I hope this mail will be taken seriously and prompt actions will be taken for the same or else I will move to the consumer court and also will post the entire story on social media.
I request you to stop fooling the customers.
The above was one of my many mails sent to nodal offices dated 4th Sept. 2015 then I had to send a mail again on 2nd Dec 2015 and its as below.
After all the below mentioned mails and issues I again renewed my account on 2nd of Nov 2015 for a 100mbps 200gb plan. As expected the speed that I was getting was less than 1mbps.
I waited for few days for the issue to get automatically resolved but then after 3 or 4 days of renewal I filed the first complaint for the speed.
Without any technician visiting my house the issue got closed and I got a message that the issue has been resolved. Then I filed the complaint again and yet again next day I got a message that issue had been resolved without actually resolving it. I filed the complain again and this repeated for 4 times.
At the 4th time I asked for manager escalation. Had a word with the manager and he assured that the issue will get permanently resolved.
Finally on 23rd of Nov 2015 the issue got resolved.
As per our telephonic conversation you were suppose to give me a credit of 30 days but instead I got a credit of 4 days. I would like to know on what basis was I given this credit? Your technicians confirmed that I was getting speed less than 1mbps for a 100mbps plan.
Within last 3 months months I've filed more than 60 complains which has already costed me a fortune paying the phone bill. If you check my monthly usage I am not being able to use more than 50GB because I don't get the surfing speed. Basically I have wasted a lot of money on this.
As per the loses that I have incurred you should be giving me free services for the rest of the year. But you have made a joke of me by giving 4 days of credit.
I hope you will do something for this issue or the next you will get is a legal notice from my lawyer and if even after that the issue is not resolved then I will need to go to the consumer court and on the basis of the telephonic recording and the mails that I have, you will have to ultimately compensate me.
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