You Broadband — Made prepaid payment for 3 months of internet service but did not even get internet for one week

Address:	600042
Website:	youbroadband.in

First of all i am not writing this complaint out of anger because its almost been three months since i started complaining about youbroadband so i am very relaxed but just want to help out others who is thinking about youbroadband... So i am based in chennai (Velachery) you broadband only provides prepaid service so i made a payment for 3 months on — 9th november 2015 and i used internet for 5 days and that is it... Not a day after that — for some technical reasons the internet got disconnected and i have been complaining and complaining for 3 months now the issue is not resolved and i did not even get one single callback trying to resolve the issue... No one even tried to fix the issue and they say they wont refund the money back... Each and every time i call their customer service they tell the same thing (I must have called them like 50 times) — they say that they will not give money back neither will they resolve the issue — i do not know how dare they say it... I feel so cheated so foolish for paying for 3 months of subscription... Anyways i lost only around 3000 rs because of this decision but learnt a lot about youbroadband... From my experience in life you broadband provides the worst customer service in the whole world and its not just for broadband they have the worst customer service comparing anything anywhere... Anyways i have all the proof if somebody is requesting including a recorded call with customer service agent... I am not bothered about losing this money and i just hope this feedback helps people understand that youbroadband is the worst broadband provider in india if not the world...