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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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16%
Complaints
1358
Pending
0
Resolved
218
+91 89 1337 7212 [Vishakapatnam]
+91 12 4337 7212 [Gurgaon]
+91 40 4756 0260 [Pune]
Plot No 54, Marol Co-Op Industrial Area, Makwana, Mumbai, Maharashtra, India - 400059
I had lodged several complaints both on customer care as well as directly to the office in gurgaon for the same when I had the problem. After 4-5 days, a person came to check the modem and found it to be not working. So, he assured me that it will be repaired and sent to me the next day. Even after specifically telling him to deliver the modem in the earliest so that he can install the modem infront of me, I only got the modem in the evening through my watchman and had to install it myself. Sadly, it still didnt work. After that, I have again made numerous complaints, wasted my 100rs on repeatedly calling both customer care and office in gurgaon. There has been no response and my problem still persists. I even asked them to come at any time and i'll specificaly come from my office for them to repair the connection.
I have wasted enough time calling and requesting people to come and do something. Most of times the workmen from youbroadband come without calling expecting us to be there at home all day for them. I am sick and tired of this behaviour.