My internet stopped working more than 7 days back. Since then I have been calling you Broadband to get it fixed. Every time I am told that my complaint has been put on priority and someone will call me within 4 to 8 hrs. but till today I have not received any callback.
Thrice I have received a message that my issue has been resolved when it never was and when i call back again asking for any resolution again they tell me to wait for 4 to 8 hrs. I tried contacting the branch office but nobody picks up the call there and customer service has no answer to any off the questions.
I have paid for a 3 month plan but hardly used the internet for a week now and for the past one week it's not even working. When I ask for a cancellation of subscription and refund they say that the amount will not be refunded.
My contact #; [protected]
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