You Broadband — Not able to connect to internet from 1st May 2015

Address:

Bangalore, Karnataka

Internet not working from past 15 days, wanted for re allocation but they said they cant change the address unless they rectify their fibre cable issues. i have already spoken to their Appellate Authority Jagadish S several times but he is least bother to even pick the calls. I have called the call centres several times but every time they just say that they have raise the request on priority but no one calls back. Now when iam asking them to cancel the connection and refund the money, they say that they dont have any refund policy. This is just a way of making money as they dont provide the promised service and they take full money from the customers. Their staff is so rude and arrogant. Today i spoke to their new Appellate Authority Subramaniam S who does not even know who to speak to a customer and was very abusive and rude. He said there is no one in the company except him with whom i can speak and kept on disconneting the calls. I need the full refund from this company and cancel the connection as evry now and then they have this fibre cut issues and their internet does not work most of the time.