You Broadband — Payment completed but installation not done

Address:

Vadodara, Gujarat, 390007

Dear All,

I applied for broadband connection with You Broadband Vadodara. I did my payment on 29th feb 2016 and till today no one has come for installation and neither I have got repay of the payment after numerous complaints.

I tried to mail to their appellate authority but their as well there was no response at all. Every day the call center guys says that they are prioritizing the complaint but nothing has happened and give me a local number but that nobody picks up. I tried to call at appellate authority but its coming busy all the time.

Even if i cancel it i will get the payment in 45 days. I am stuck with the You Broadband people and almost blocked a sum of 3200/- Rs without any service.

Following are the payment details:

Plan Subscribed :: YOU DREAM 1000 200 GB 4 Months
Modem Type :: MODEM-DEPOSIT-1000
Registration No ::[protected]
Total Payment (Rs.) :: 3200.00

Complaint Nos:
[protected]
[protected]
[protected]

Can anyone help in this situation what to do and how to wake up You Broadband Team.


Regards,
Mayuri Patel